RESPONSUM allows you to easily upload assets in bulk: processes, stakeholders, hardware, software, IT(cloud)Services,… via our template. What if the import is not working?
Possible cause: you have not filled out all the required fields correctly.
Solution:
- Check if all required ‘*’ fields are filled out.
- Check if you selected an assets from the list if a drop down is available.
- The import is case sensitive, if for example the list states: ‘Europe’, ‘europe’ won’t work!
Possible cause: you have changed the template format.
Solution:
- Download the template again and ensure all fields are still in the same format.
Still not working? Don’t worry, we are here to help! Submit a ticket.
