1. Home
  2. Troubleshoot: why is my import not working

Troubleshoot: why is my import not working

RESPONSUM allows you to easily upload assets in bulk: processes, stakeholders, hardware, software, IT(cloud)Services,… via our template. What if the import is not working?

Possible cause: you have not filled out all the required fields correctly.


  1. Check if all required ‘*’ fields are filled out.
  2. Check if you selected an assets from the list if a drop down is available.
  3. The import is case sensitive, if for example the list states: ‘Europe’, ‘europe’ won’t work!

Possible cause: you have changed the template format.


  1. Download the template again and ensure all fields are still in the same format.

Still not working? Don’t worry, we are here to help! Submit a ticket.

Updated on March 19, 2021

Was this article helpful?